Why We Love It
Celebrate special occasions with KYO-TO-TO’s Face Towel Set, a elegant Japanese gift adorned with exquisite embroidery of classic bonsai trees, symbols of enduring prosperity and auspicious fortune.
Elegantly presented in a golden gift box, these plush red and white face towels feature intricately embroidered pine and plum tree motifs. Each towel is crafted in Senshu — the birthplace of Japan’s renowned towel tradition in Osaka — where a meticulous post-weave refining process removes impurities, creating a luxuriously soft texture with exceptional absorbency and quick-drying properties. The result is a comforting yet practical addition to your everyday rituals.
Why Choose Towels from KYO-TO-TO?
KYO-TO-TO embodies Kyoto’s celebrated embroidery heritage, refined over three decades by a family dedicated to the craft. Known for its creative verve and playful charm, the brand breathes new life into classic techniques, weaving rich tales of tradition with a fresh, whimsical spirit.
Details
- 100% Cotton Face Towel Set, containing two face towels
- Made in Japan
- Wash separately, due to friction color may fade or transfer in the first couple of washes. Do not steep in water or bleach.
- Product code: 32768WH
- Size: Gift Box 10" (26cm) × 8.5" (22cm) × 2" (5cm) / Towel 13.5" (34cm) × 32" (81cm)
Free Shipping
- FREE express shipping on all orders over $99 — USA, Canada, Europe, Middle East, East Asia
- FREE shipping on all orders over $199 — Australia, New Zealand, India
- FREE shipping on all orders — Japan, Taiwan
Shipping Times
- Fast delivery in 3–5 days — USA, Canada, Europe, Middle East, East Asia
- Delivery within 1 week (customs dependent) — Australia, New Zealand, India
- Next-day delivery — Japan
- Worldwide delivery in 4–5 days (customs dependent) — Other countries
Every order is shipped with trusted express couriers, with tracking provided.
Taxes
- Guaranteed final price. We've eliminated hidden fees by including all taxes and duties in the price for our customers in the USA, UK, EU, Japan, and Taiwan. The price you see at checkout is exactly what you'll pay, with no additional charges on delivery.
- For all other countries: Depending on your country, local taxes or duties may be collected on delivery. These are set by local authorities and paid by the customer. We’re working to add more all-inclusive regions; meanwhile, see our Selected Countries guide.
- If a package is refused due to unpaid duties or taxes, the full cost of two-way shipping will be deducted from any refund.
Shipping Locations
- All our products come to you from Japan.
Track Your Order
- Once your order has shipped, we will send you a confirmation email with a link to track your shipment.
- Please note that it is the customer's responsibility to track shipments. If an order is returned due to non-collection, the full two-way shipping costs will be deducted from any refund.
If you would like to return your order for whatever reason, we're here to help! We offer no hassle returns within 30 days of receiving your order.
*Please note the following conditions to our return and exchange policy:
- Items must be returned unused and folded in the original packaging.
- Items must be returned to their original shipping location (this is usually in Tokyo).
- Discounted items, or items purchased with store credit are not eligible for return or refund.
- The original outward shipping cost (the full amount that we paid to the courier) will be deducted from the refund.
- The customer is responsible for the return shipping cost.
- For hygiene reasons, we cannot accept returns on earrings, futon mattresses and duvets, mattress/duvet covers, or tatami mats.
How do I claim my free refund?
Please contact us and we will confirm the shipping address for you to send the item.
Please return the item folded in its original packaging and send your return by mail, marking “Returned Items” on the customs form. If you send your return by courier (DHL, FedEx, etc), or do not write “Returned Items” on the customs form, import duties may be levied which must be paid by the sender or subtracted from any refund.
Once we receive the returned item and have confirmed its condition as unused and undamaged, we will issue a refund not including shipping costs or duties.
Do I have to pay shipping costs?
We offer a full refund of the product, not including the original outward shipping costs. You must bear the cost of return shipping.
If you received the original order damaged, then we will also cover both the initial and the return shipping costs.
Can I exchange for a different product?
Yes! To exchange an unused and undamaged item, you can process the return as described above and reorder the new item through the website.
Alternatively, when you notify us about a return, let us know which product you would like as a replacement, and we will hold it in stock for you until we receive the original return. Please note, there may be additional shipping costs.
What if my item is damaged?
Very occasionally items may be damaged in transport. In the unlikely event that you item arrives in a damaged condition:
We ask that you contact us within 48 hours of receipt. This enables us to make a claim with the shipping company.
Please keep hold of the damaged item and provide some photos of the damage.
We will issue you with a full refund or replacement, including shipping costs.
How long will my refund take?
We will process the refund within 2 days of receiving the returned item.
