FAQs

We accept credit cards (Visa, Mastercard and American Express), PayPal, Google Pay, and Apple Pay. We also accept payment most major currencies, which you can choose using the currency selector at the bottom of any page, or in the top right on the desktop.

Yes, we accept Visa, Mastercard and American Express.

Yes you can! If you scroll down to the very bottom of the page (or the top right of the desktop site), you can select your country and currency. Prices will be displayed in the currency of your choice, and you can pay in that currency

When you order ships you will receive a confirmation email. Click ‘View Your Order’ and you will see a clickable tracking number on your order information page. You can track your shipment from there, or by entering your tracking number here.

Please note that it is the customer's responsibility to track shipments, and we will not be able to refund the shipping fees charged by the courier in case a shipment is returned due to non-collection.

We do not charge sales tax for international shipments. However, shipments from Japan may be subject to additional taxes and handling fees imposed by the customs authorities and mail carrier of your country and region. Such costs are the responsibility of the customer. Find out more in Taxes & Customs.

Shipments in the US are subject to sales tax as mandated by federal and local law. Shipments to customers within Japan include consumption tax.

There are currently no US tariffs on Japanese goods.

When you click ‘Check Out’ from the shopping cart, you’ll see a space to enter the discount code, before you enter any shipping or payment information. If you enter a valid code and click ‘Apply’, the discount will be applied automatically.

If you sign up for our newsletter you will receive a discount code for 5% off your next purchase. Sign up by entering your email address in the Sign and Save section in the bottom right of the store website.

If you contact us immediately, we can make changes if your order has not yet shipped. Unfortunately we cannot make any changes after an order has already shipped.

Products that are made to order, such as futon or duvets, can also not be cancelled after confirmation.

We do not include prices within the information in your package (your receipt will be sent by email). We do, however, have to declare the shipment value on the customs form.

When you order ships you will receive a confirmation email. Click ‘View Your Order’ and you will see a clickable tracking number on your order information page. You can track your shipment from there, or by entering your tracking number here.

Please note that it is the customer's responsibility to track shipments, and we will not be able to refund the shipping fees charged by the courier in case a shipment is returned due to non-collection

Yes, we deliver to most countries!

The following countries are also eligible for free shipping:

• USA, Canada, Europe, Middle East, and East Asia: Enjoy FREE express shipping on all orders over $99!

• Australia, New Zealand, and India: Enjoy FREE shipping on all orders over $199 USD.

• Japan: Enjoy FREE shipping on all orders.

Yes of course!

Enjoy FREE express shipping on all orders over $99! 

Orders usually arrive within 3-5 days after shipment.

Especially for customers in the USA, we can now also ship some items from our location in California to ensure the fastest delivery!

There are currently no US tariffs on Japanese goods.

Of course! You will receive your shipment within 1-2 days on the island of Honshu (the main island including Tokyo, Osaka and Kyoto), or 2-3 days for the rest of Japan. It may take an additional day if you order on a weekend or if you are located in Okinawa or the outlying islands.

If you're staying in a hotel in Japan, please include the reservation name and room number, otherwise your hotel may refuse to accept your package.

All our products come to you from Japan.

Especially for customers in the USA, we can now also ship some items from our location in California to ensure the fastest delivery!

Your shipment will be sent the same or next business day, after we receive your order, unless the item is made-to-order, like futon or duvet.

• USA, Canada, Europe, Middle East, and East Asia: Orders usually arrive within 3-5 days after shipment.

• Australia, New Zealand, and India: Delivery is usually within a week, depending on local customs.

• Japan: Orders typically arrive within 24 hours after shipment.• All other countries: Orders usually arrive within 4-5 days after shipment, depending on local customs.

Yes, the following countries are also eligible for free shipping:

• USA, Canada, Europe, Middle East, and East Asia: Enjoy FREE express shipping on all orders over $99!

• Australia, New Zealand, and India: Enjoy FREE shipping on all orders over $199 USD.

• Japan: Enjoy FREE shipping on all orders.

Shipments from Japan may be subject to additional taxes and handling fees imposed by the customs authorities and mail carrier of your country and region. Such costs are the responsibility of the customer. Find out more in Taxes & Customs.

There are currently no US tariffs on Japanese goods.

‘Retention’ means that your shipment is at a local post office waiting for you to collect it (usually because you weren’t at home when the shipment arrived). Please check your mail for notification.

When your shipment arrives in your country it is handled by your national carrier, so unfortunately we cannot control the exact date or time of delivery.

Unfortunately the carriers that we use do not accept delivery to a PO Box.

If you contact us immediately, we can make changes if your order has not yet shipped. Unfortunately we cannot make any changes after an order has already shipped.

Unfortunately we can’t declare a shipment as a gift or at a lower value, as it may result in customs refusing to allow delivery to you.

Yes, we can resend your parcel if your local post office sends it back to us. Please understand that you are responsible for tracking your shipment. If your shipment is returned to us because it was held for collection at your local post office and you did not collect it within the notified period, we will have to charge you again for shipping to resend your parcel.

We do not charge sales tax for international shipments. However, shipments from Japan may be subject to additional taxes and handling fees imposed by the customs authorities and mail carrier of your country and region. Such costs are the responsibility of the customer. Find out more in Taxes & Customs.

Shipments in the US are subject to sales tax as mandated by federal and local law. Shipments to customers within Japan include consumption tax.

There are currently no US tariffs on Japanese goods.

We do not charge sales tax for international shipments. However, shipments from Japan may be subject to additional taxes and handling fees imposed by the customs authorities and mail carrier of your country and region. Such costs are the responsibility of the customer. Find out more in Taxes & Customs.

Shipments to customers within Japan include consumption tax.

There are currently no US tariffs on Japanese goods.

Taxes or customs duties vary by country and region, so unfortunately we cannot estimate these in advance. Find out more in Taxes & Customs.

There are currently no US tariffs on Japanese goods.

Yes! If you would like to return or exchange your order for whatever reason, we're here to help! We offer no hassle returns or exchanges within 30 days of receiving your order. You can return your product for a different product, or a refund to the original payment method.

Please note the following conditions to our returns and exchange policy:

- Items must be returned unused and folded in the original packaging

- Discounted items, or items purchased with store credit are not eligible for return or refund

- The original outward shipping cost (the full amount that we paid to the courier) will be deducted from the refund.

- The customer is responsible for the return shipping cost.

- For hygiene reasons, we cannot accept returns on earrings, tatami, futon mattresses and duvets, or mattress/duvet covers.

Find out more in Returns & Refunds.

Unfortunately, for reasons of hygiene we are not able to accept returns of futon mattresses/duvets or covers, tatami, or earrings.

1)   Please contact us within and we will confirm the shipping address for you to send the item.

2)   Please return the item folded in its original plastic bag (don’t worry about the paper wrapping) and send to the address that we provide, noting on the customs form ‘Returned Item’. 

3) Please note that for hygiene reasons we cannot accept returns on earrings, futon, futon cover, and tatami.

4) Please send us proof of postage showing the date within 30 days of receipt of your order. Please note that you must bear the shipping costs.

5) Please send your return by mail, marking “Returned Items” on the customs form. If you send your return by courier (DHL, FedEx, etc), or do not write “Returned Items” on the customs form, import duties may be levied which must be paid by the sender or subtracted from any refund.

6) Once we receive the returned item and have confirmed its condition as unused and undamaged, we will issue a refund not including shipping costs or duties.

We offer a full refund of the product, not including the original outward shipping costs.  You must bear the cost of return shipping.

Very occasionally items may be damaged in transport. In the unlikely event that you item arrives in a damaged condition:

1)   We ask that you contact us within 48 hours of receipt. This enables us to make a claim with the shipping company.

2)   Please keep hold of the damaged item and provide some photos of the damage.

3)   We will issue you with a full refund or replacement.

If you contact us immediately, we can cancel if your order has not yet shipped. Unfortunately we cannot make any changes after an order has already shipped.

Products that are made to order, such as tatami, futon or duvets, cannot be cancelled.

We will process the refund within 2 days of receiving the returned item.

We store your details to be able to provide the services you have authorized, such as fulfilling and shipping your order, and providing new information. See our full Privacy Policyfor more details.

Yes, please contact us.

Please visit the contact page.

We are based in central Tokyo, Japan.

Our store is online only right now. However, if you are in Japan, shipping is completely free and usually takes less than 24 hours!