Shipping Information

We ship to every country in the world direct from Tokyo.

We offer three levels of service: Standard, Express and FedEx Priority.

1) Standard shipping is by registered airmail, which usually takes about 10-14 days.

2) Express shipping uses Japan Post’s EMS service, and usually takes between 6-10 days.

3) FedEx Priority usually takes 2-5 days.

All options include tracking information.

FREE shipping uses Standard shipping is available on orders over $99, unless registered airmail services to your country have been suspended by Japan Post. In the USA, Canada, UK, France and Germany registered airmail is temporarily suspended but you can still take advantage of Free Shipping on all orders over $149 with Express Shipping, which can be as quick as 6 days!

Taxes & Customs

All our products are sent to you direct from Tokyo, Japan. Shipments from Japan to your country may be subject to additional taxes and handling fees imposed by the customs authorities and mail carrier of your country and region. Such costs are the responsibility of the customer.

Customs and import rules vary by country and region, so unfortunately we’re not able to estimate these in advance. The best way to be sure if any such charges will be applied is to check with your local customs authority.

 


 

Shipping Updates - December 2022

Due to the pandemic and the current situation in Eastern Europe, postal services to some countries have been temporarily suspended by Japan Post, however FedEx services are still available. If you are in one of the countries named below you can either choose FedEx Priority, or you can choose to have us hold on to your order until postal restrictions are lifted.

Countries with postal restrictions (Currently only FedEx available)

South America: All countries

Europe: Albania, Andorra, Austria, Belarus, Cyprus, Czechia, Georgia, Hungary, Kosovo, Monaco, Montenegro, North Macedonia, Poland, Serbia, Slovakia

Asia: Afghanistan, Bangladesh, Bahrain, Bhutan, Brunei, Cambodia, India, Iran, Iraq, Jordan, Kuwait, Laos, Maldives, Mongolia, Nepal, Oman, Pakistan, Saudi Arabia, Syria, Timor-Leste, UAE

Africa: All countries

Oceania: All countries except Australia & New Zealand

 


 

Within Japan

If you're in Japan you will receive your shipment within 1-2 days on the island of Honshu (the main island, including Tokyo, Osaka and Kyoto), or 2-3 days for the rest of Japan. It may take an additional day if you order on a weekend or if you are located in Okinawa or the outlying islands.

If you're staying in a hotel in Japan, please include the reservation name and room number, otherwise your hotel may refuse to accept your package.

Free Shipping

All orders over US$99 or equivalent (not including shipping fees) are eligible for free shipping, except in countries where registered airmail services have been temporarily suspended by Japan Post. In the USA, where these services are currently suspended, you can still take advantage of Free Shipping on all orders over $149 with Express Shipping!

Tracking your Shipment

As soon as your order has shipped we will send you a confirmation email with a link to your order status. You will be able to track your shipment from there. It is the customer's responsibility to track shipments, and we will not be able to refund the shipping fees charged by the courier in case a shipment is returned due to non-collection.