Tapestry Hanger

We ship to every country in the world direct from Tokyo.

We offer three levels of service: Standard, Express and FedEx. Standard shipping is by registered airmail, which usually takes about 10-14 days. Express shipping uses Japan Post’s EMS, and usually takes between 6-10 days. FedEx usually takes 2-5 days. Free shipping is available on all orders over $99 and uses Standard shipping. All options include tracking information.

Due to the COVID-19 situation, Standard and Express services have been suspended to some countries, but FedEx services are available everywhere. To thank you for your continued support during these difficult times we are offering a handmade tenugui towel as a free gift with every purchase.

If postal services are not available to your country and you still want your order to be shipped by registered airmail, please select Airmail (Suspended) at checkout, and we will hold your order until the postal restrictions are lifted.

Shipping costs are based on weight and shipping option. You will be able to see the estimated cost in your cart. The final shipping cost will be displayed at checkout.

Taxes & Customs

All our products are sent to you direct from Tokyo, Japan, so that you are able to enjoy authentic kimono and accessories that are not available anywhere else!

Shipments from Japan may be subject to additional taxes and handling fees imposed by the customs authorities and mail carrier of your country and region. Such costs are the responsibility of the customer.

Customs and import rules vary by country and region, so unfortunately we’re not able to estimate these in advance. The best way to be sure if any such charges will be applied is to check with your local customs authority.

Within Japan

If you're in Japan you will receive your shipment within 1-2 days on the island of Honshu (the main island, including Tokyo, Osaka and Kyoto), or 2-3 days for the rest of Japan. It may take an additional day if you order on a weekend or if you are located in Okinawa or the outlying islands.

If you're staying in a hotel in Japan, please include the reservation name and room number, otherwise your hotel may refuse to accept your package.

Free Shipping

All orders over US$99 or equivalent (not including shipping fees) are eligible for free shipping. If you select Free Shipping at checkout, your order will be sent as a Standard shipment by Airmail. At the moment, this means that we will hold your order until international postal restrictions are lifted. For more information see here.

Direct from Designer

Shipments will be sent the same day or following business day after receiving your order, unless the item you have ordered is marked Direct from Designer.

Items marked Direct from Designer must first be sent to us from the designer's studio, which will take an additional 1-4 working days before your order is sent. All Direct from Designer items are eligible for free shipping!

Tracking your Shipment

As soon as your order has shipped we will send you a confirmation email with a link to your order status. You will be able to track your shipment from there.

If you would like to return or exchange your order for whatever reason, we're here to help! We offer no hassle returns or exchanges within 30 days of receiving your order. You can return your product for a different product, or a refund to the original payment method.

*Please note the following exceptions to our return and exchange policy:

Items must be returned unused and folded in the original packaging

Discounted items are not eligible for free returns

Shipping costs are not refundable

Items marked Direct from Designer, for which the refund period is 7 days instead of 30.

How do I claim my free refund?

Please contact us within 30 days of receipt (or 7 days in the case of Direct from Designer items).

We will confirm the shipping address for you to send the item.

Please return the item folded in its original plastic bag (don’t worry about the paper wrapping) and send to the address that we provide, noting on the customs form ‘Returned Item’. Please note that you must bear the shipping costs.

Once we receive the returned item and have confirmed its condition as unused and undamaged, we will issue a refund not including shipping costs or duties.

Do I have to pay shipping costs?

We offer a full refund of the product, not including the original shipping costs. You must bear the cost of return shipping.

If you received the original order damaged, then we will also cover both the initial and the return shipping costs.

Can I exchange for a different product?

Yes! To exchange an unused and undamaged item, you can process the return as described above and reorder the new item through the website.

Alternatively, when you notify us about a return, let us know which product you would like as a replacement, and we will hold it in stock for you until we receive the original return. Please note, there may be additional shipping costs.

What if my item is damaged?

Very occasionally items may be damaged in transport. In the unlikely event that you item arrives in a damaged condition:

We ask that you contact us within 48 hours of receipt. This enables us to make a claim with the shipping company.

Please keep hold of the damaged item and provide some photos of the damage.

We will issue you with a full refund or replacement, including shipping costs.

Who decides if I receive a refund or a replacement?

You do!

If you are entitled to a refund or replacement as described above, it is your choice which you receive.

If we no longer have the same item in stock, we will suggest one or more similar items. If you do not want the similar item, we will provide a refund instead.

How long will my refund take?

We will process the refund within 2 days of receiving the returned item.