We ship to every country in the world direct from Tokyo.
We offer three levels of service: Standard, Express and FedEx. Standard shipping is by registered airmail, which usually takes about 10-14 days. Express shipping uses Japan Post’s EMS, and usually takes between 6-10 days. FedEx usually takes 2-5 days. Free shipping is available on all orders over $99 and uses Standard shipping. All options include tracking information.
Due to the COVID-19 situation, Standard and Express services have been suspended to some countries, but FedEx services are available everywhere. To thank you for your continued support during these difficult times we are offering a handmade tenugui towel as a free gift with every purchase.
If postal services are not available to your country and you still want your order to be shipped by registered airmail, please select Airmail (Suspended) at checkout, and we will hold your order until the postal restrictions are lifted.
Shipping costs are based on weight and shipping option. You will be able to see the estimated cost in your cart. The final shipping cost will be displayed at checkout.
Taxes & Customs
Shipments from Japan may be subject to additional taxes and handling fees imposed by the customs authorities and mail carrier of your country and region. Such costs are the responsibility of the customer. Find out more at Taxes & Customs.
If you're in Japan you will receive your shipment within 1-2 days on the island of Honshu (the main island, including Tokyo, Osaka and Kyoto), or 2-3 days for the rest of Japan. It may take an additional day if you order on a weekend or if you are located in Okinawa or the outlying islands.
If you're staying in a hotel in Japan, please include the reservation name and room number, otherwise your hotel may refuse to accept your package.
The cheapest option is FREE! All orders over US$99 or equivalent (not including shipping fees) are eligible for free shipping. If you select Free Shipping at checkout, your order will be sent by Airmail.
At the moment, this means that we will hold your order until international postal restrictions are lifted. For more information see here.
Direct from Designer
Shipments will be sent the same day or following business day after receiving your order, unless the item you have ordered is marked Direct from Designer.
Items marked Direct from Designer must first be sent to us from the designer's studio, which will take an additional 1-4 working days before your order is sent. All Direct from Designer items are eligible for free shipping!
Tracking your Shipment
As soon as your order has shipped we will send you a confirmation email with your tracking number.
You can track the status of your shipment here, or through the confirmation email.
Occasionally shipping delays can occur due to customs or other circumstances beyond our control. Unfortunately we cannot accept responsibility for such delays. Please check the status of your shipment using your tracking number by following the links above.
If you would like to return or exchange your order for whatever reason, we're here to help! We offer no hassle returns or exchanges within 30 days of receiving your order. You can return your product for a different product, or a refund to the original payment method.
Please note the following exceptions to our return and exchange policy:
- Items must be returned unused and folded in the original packaging
- Discounted items are not eligible for free returns
- Shipping costs are not refundable
Find out more in Returns & Refunds.
If you have not received your shipment and have experienced problems with tracking, please contact us.