COVID-19 – Our Response

Q: Is Japan Objects Store Still Open?

A: Yes, we are fully open and shipping as usual.

Q: Can You Still Deliver to My Country?

A: Yes, we can deliver to all countries. There are postal restrictions in place to some countries (see a full list below), and to those countries we can ship via FedEx, of which we will pay the majority of the shipping fees. To all other countries we can ship by your choice of Standard, Express (EMS), or FedEx Priority.

Q: Can You Still Deliver to the USA, Canada and Australia?

A: Yes, of course! If you're in the US, you can choose between Express (which can be as quick as 6 days, and is free for orders over $149), and FedEx. If you're in Canada and Australia, Japan Post services are currently suspended, but we can still send by FedEx at very reasonable rates.

All options include tracking.

Q: Is FedEx at Full Cost?

A: No, we will cover most of the FedEx shipping cost to keep your costs down!

Q: Will My Shipment Be Delayed?

A: There are currently some temporary delays to international postal services, so for this reason we recommend using FedEx. This ensures your orders will be fulfilled quickly and safely, despite restrictions to other postal services.

Q: I Want to Use Postal Services, But They Are Not Available To Me, What Can I Do?

A: If postal restrictions to your country mean Standard and Express mail are not available, you can select Airmail (Suspended) at checkout. This means that we will keep hold of your order and send it to you when normal postal services resume.

Q: Is Free Shipping Available?

A: Yes, orders over US$99 or equivalent (not including shipping fees) are eligible for free shipping, except in countries where registered airmail services have been temporarily suspended by Japan Post. In the USA, where these services are currently suspended, you can still take advantage of Free Shipping on all orders over $149 with Express Shipping!

Q: Is My Order Safe?

A: We are observing the most stringent hygiene and safety standards. You should also know that the coronavirus does not survive on surfaces long enough to be transported on goods, so your order is safe. You can find more information on this matter from reputable sources such as Harvard Medical School.

Countries With Postal Restrictions in Place

If you live in one of these countries or regions, you can choose to use FedEx, or we can keep hold of your order until normal postal services resume:

North America: Canada

South, Central America and Caribbean: All countries

Europe: Albania, Belarus, Cyprus, Georgia, Greece, Italy, Kosovo, Malta, Montenegro, North Macedonia, Romania, Russia, San Marino, Serbia, Slovakia, Vatican

Asia: Afghanistan, Bangladesh, Bahrain, Bhutan, Brunei, India, Iran, Iraq, Israel, Jordan, Kuwait, Laos, Maldives, Mongolia, Nepal, Oman, Pakistan, Saudi Arabia, Syria, Timor-Leste, UAE

Africa: All countries except Tunisia

Oceania: All countries except New Zealand

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