COVID-19 – Our Response

Q: Is Japan Objects Store Still Open?

A: Yes, we are fully open and shipping as usual.

Q: Can You Still Deliver to My Country?

A: Yes, we can deliver to all countries. There are postal restrictions in place to some countries (see a full list below), and to those countries we can ship via FedEx, of which we will pay the majority of the shipping fees. To all other countries we can ship by your choice of Standard (Registered Airmail), Express (EMS), or FedEx.

Q: Is FedEx at Full Cost?

A: No, we will cover most of the FedEx shipping cost to keep your costs down!

Q: Will My Shipment Be Delayed?

A: There are currently some temporary delays to international postal services, so for this reason we recommend using FedEx. This ensures your orders will be fulfilled quickly and safely, despite restrictions to other postal services.

Q: I Want to Use Postal Services, But They Are Not Available To Me, What Can I Do?

A: If postal restrictions to your country mean Standard and Express mail are not available, you can select Airmail (Suspended) at checkout. This means that we will keep hold of your order and send it to you when normal postal services resume. We will also include a handmade tenugui towel as a free gift to thank you for your patience.

Q: Is Free Shipping Available?

A: Yes, Free Shipping by registered airmail is available on all orders over $99! If postal services to your country are suspended, you can still take advantage of Free Shipping by selecting Airmail (Suspended) at checkout, and we will send your order as soon as postal restrictions are lifted.

Q: Is My Order Safe?

A: We are observing the most stringent hygiene and safety standards. You should also know that the coronavirus does not survive on surfaces long enough to be transported on goods, so your order is safe. You can find more information on this matter from reputable sources such as Harvard Medical School.

Countries With Postal Restrictions in Place

If you live in one of these countries or regions, you can choose to use FedEx, or we can keep hold of your order until normal postal services resume:

North America: USA

South, Central America and Caribbean: All countries

Europe: Albania, Belarus, Cyprus, Georgia, Greece, Ireland, Kosovo, Liechtenstein, Malta, Montenegro, North Macedonia, Romania, Russia, San Marino, Serbia, Slovakia, Vatican

Asia: Afghanistan, Bangladesh, Bahrain, Bhutan, Brunei, India, Iran, Iraq, Israel, Jordan, Kuwait, Laos, Maldives, Mongolia, Nepal, Oman, Pakistan, Saudi Arabia, Sri Lanka, Syria, Timor-Leste, Turkey, UAE

Africa: All countries

Oceania: All countries except New Zealand

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